Privacy Policy

Luna Tailored Pet Care

Last updated: 10-08-2026


At Luna Tailored Pet Care, your privacy is important. This Privacy Policy explains what personal information I collect, why I collect it, how it is used and how it is protected.


1. Who is responsible for your personal data?

Luna Tailored Pet Care is responsible for the processing of personal data described in this Privacy Policy.

Business name: Luna Tailored Pet Care
Chamber of Commerce (KvK) number: 42043012
Email: info@lunatailoredpetcare.com

Tel. number: 06 83911079
Website: lunatailoredpetcare.com


2. What information may I collect?

Depending on the service you request, I may collect:

  • Your name
  • Email address
  • Telephone number
  • Address, where necessary for in-home pet care
  • Hotel name and room number for Hotel Pet Care
  • Booking details, dates and times
  • Information about your pet, including behaviour, health, medication and care requirements
  • Emergency contact details
  • Information you provide through contact or booking forms
  • Payment and invoice information where required

I only request information that is reasonably necessary to provide my services safely and professionally.

 

3. Why is this information collected?

Your information may be used to:

  • Respond to enquiries and booking requests
  • Arrange and provide pet care services
  • Contact you regarding your booking
  • Follow your pet's care instructions
  • Respond appropriately in an emergency
  • Process payments and maintain legally required business records
  • Send service-related updates or photographs
  • Comply with legal obligations

Where required by law, personal data will only be processed with your consent or another valid legal basis.


4. Information about your pet

Information regarding your pet's health, medication and behavior is collected where relevant to provide safe and appropriate care.

This information is used solely for the provision and safety of the requested service, unless disclosure is reasonably necessary in an emergency or required by law.


5. Hotel Pet Care

For Hotel Pet Care Services, I may collect additional information such as your hotel name, room number, requested service and meeting or access arrangements.

Where necessary to provide the service, limited information may be shared with the hotel. Only information reasonably necessary for arranging access, providing the service or handling an emergency will be shared.

6. Emergencies and veterinarians

If an animal requires urgent assistance, relevant information may be shared with a veterinarian, emergency veterinary service, your emergency contact or another party where reasonably necessary to protect the animal's wellbeing.

 

6. Emergencies and veterinarians

If an animal requires urgent assistance, relevant information may be shared with a veterinarian, emergency veterinary service, your emergency contact or another party where reasonably necessary to protect the animal's wellbeing.


7. Sharing personal information

I do not sell your personal information.

Personal information may only be shared with third parties when necessary to provide the requested service, comply with a legal obligation, process business administration, or respond appropriately to an emergency.

Where third-party service providers process personal data on my behalf, appropriate privacy and data protection requirements apply.


8. How long is information kept?

Personal information is not kept longer than reasonably necessary for the purpose for which it was collected, unless a longer retention period is required by law.

Administrative and financial records are retained for the period required under applicable Dutch legislation.

Information that is no longer required will be deleted or securely disposed of.


9. Photos and videos

During pet care services, photographs or videos may be taken to provide updates to the pet owner.

Photos or videos will not be used for promotional purposes, such as social media or the Luna Tailored Pet Care website, without permission where such permission is required.

Permission for promotional use may be withdrawn for future use by contacting Luna Tailored Pet Care.


10. Website and cookies

The Luna Tailored Pet Care website may use cookies or similar technologies necessary for the website to function properly.

Additional cookies, such as analytics or marketing cookies, will be used in accordance with applicable privacy and cookie legislation.

Where consent is legally required, these cookies will only be placed after consent has been provided.


11. Security

Reasonable technical and organisational measures are taken to protect personal information against loss, misuse, unauthorised access or disclosure.


12. Your privacy rights

Under applicable privacy legislation, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing
  • Request transfer of your personal data where applicable
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact Luna Tailored Pet Care using the contact details above.

You also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).


13. Changes to this Privacy Policy

This Privacy Policy may be updated when services, legal requirements or the way personal information is processed change.

The most recent version will be available on the Luna Tailored Pet Care website.